Overview
We are committed to offering our customers the most trendy, innovative, and flawless products. However, if the ordered product does not meet your expectation or arrives damaged, you can initiate the return process.
Our flexible return policy allows customers to return the product right up to 30 days, starting from the date when the product is purchased.
Before initiating a return, ensure that the product is unworn with all the original packaging. Our return processing team will check the item before approving it. Damages occur by the customer, or used products will not be entertained for the refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
To return your product, you should contact our team at [email protected] they will provide our address and the customer has to be shipped to that address.
We offer free shipping at our own cost; therefore, we are unable to offer free prepaid shipping labels to customers who are willing to return their products. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Leather products are expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Defective Product
If you think you have a faulty item or it is different from the one you have ordered, please email us within 24 hours at [email protected]
We would require your order number, pictures of the product, and any other details regarding your usage of the product that might help us understand the possible defect in order to facilitate your refund. If a product is discovered to be faulty due to a manufacturing mistake or faulty materials we will replace the product if necessary.
Size Issue
Check your size again before purchasing any product from our website. In case, the size is not correct due to a manufacturing mistake we will replace the product if necessary kindly, send us an email at [email protected].
Custom Order
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including size, style, material, accessories are as per your choice and we are not likely to sell them to anyone else.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Order Cancellation
Need help?
Contact us at [email protected] for questions related to refunds and returns.